Warranties, Repairs & Claims
- Your Guide to knowing the basics
Welcome to your new home! At Kiron Properties, we take great pride in delivering quality craftsmanship and ensuring your investment is protected from day one. Our commitment to excellence extends to the home-buyers-warranty for your newly constructed home.
Warranties
Our comprehensive warranties provide peace of mind and protect your new home against defects:
6-Month Warranty: Covers latent defects, shrinkage, and faults related to workmanship. If you notice any defects or issues within the first six months, we will address them promptly to ensure your home is in top condition.
12-Month Roof Warranty: Includes coverage for roof leaks or damages caused by faulty materials or workmanship. Ensuring the roof is in good condition is crucial for protecting your home from weather-related issues.
Hot Water Systems Warranty: Covered by the supplier, typically ranging from 3 to 5 years. This warranty ensures that your hot water system functions efficiently and reliably.
5-Year Major Structural Warranty: Covers major structural defects as defined by the NHBRC (National Home Builders Registration Council). This long-term warranty ensures the structural integrity of your home, providing you with peace of mind.
Repairs & Maintenance
Regular maintenance is essential to protect your investment and keep your home in excellent condition. Homeowners are responsible for general repairs and upkeep, as neither Kiron Properties nor the NHBRC cover these tasks. Here are some maintenance tips to help you care for your home:
Inspect Regularly: Conduct periodic inspections of your home to catch potential issues early. Look for signs of wear and tear, such as cracks, leaks, or damaged fixtures.
Seasonal Maintenance: Perform seasonal tasks such as cleaning gutters, checking the HVAC system, and inspecting the roof. Proper seasonal maintenance helps prevent costly repairs and extends the life of your home’s components.
Professional Services: Utilise professional services for tasks beyond your expertise to ensure they are done correctly. Hiring professionals for complex repairs and maintenance tasks ensures that your home remains safe and well-maintained.
How to Make a Warranty Claim
If you notice any defects or issues covered by your home-buyers-warranty, follow these steps to make a claim:
Identify the Issue: Document the problem with photos or videos and make a note of when you first noticed it. Detailed documentation helps our team understand the issue and provide a timely resolution.
Contact Us: Reach out to our customer service team via phone or email with the details of your claim. Our friendly and experienced staff will assist you throughout the process and address any questions you may have.
Schedule an Inspection: Our team will arrange a convenient time to inspect the issue and assess the necessary repairs. We aim to fit your schedule and ensure minimal disruption to your daily life.
Resolution: Once the inspection is completed, and the inspector finds the claim to be valid we will schedule and complete the repairs promptly to ensure your home is back in perfect condition. Our goal is to provide high-quality repairs that meet our standards of excellence.
Our Commitment to You
At Kiron Properties, we are committed to providing not just a house but a home where you and your family can create lasting memories. Our home-buyers-warranty is a testament to our dedication to quality and customer satisfaction. Should you need to make a claim, our team is here to assist you every step of the way.
For more information about our home-buyers-warranty or to make a claim, please contact us.
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